Decision Management

Taking Control of Decisions

Why are we Doing this Again?

  • Day to day operational decisions (not strategic ones)

    • Eligibility/Approval

    • Validation

    • Fraud Detection

    • Risk Assessment

    • Routing

    • Calculation

    • Assignment

    • Maximising (impact, ROI, etc)

    • Targeting (personalisation)

Decision Management

  • From strategy to operations

    • Strategy defines goals and constraints

    • Design decisions and rules that support those goals

    • Operationalise the decisions according to logical rules

  • Traceable decision making from the organisation’s objectives

  • Aims to ease definition, maintenance and improvement of business logic

What’s Old?

  • Previously: collect and catalogue rules, write text documents to describe them, create custom code implementing them, perform acceptance test

  • Downsides:

    • Misinterpretations due to translations

    • Underuse of rules due to "big bucket" collection(s)

    • Unneeded rules to support decisions

    • Unverified, unstructured text documents

    • Slow change rate

    • Proprietary rule languages and vendor lock-in

What’s New?

  • Top down approach

    • Define decisions needed

    • Define the rules that allow making the decisions

    • Make decisions operational and potentially executable

  • Vendor independent standard