What

is this whole thing?

Business Process Management

BPM as a management discipline:

  • designs, documents and implements…​

  • executes, measures and analyses…​

  • optimises…​

  • …​ business processes with the aim of improving efficiency and effectiveness in an organisation, driven by its goals

Business Processes

Definition

A (business) process is a series of related activities, events and decision points that are triggered by an event and collectively transform inputs into outputs. The process encompasses all of the required resources and assets it requires and is meant to deliver value (tangible and/or intangible) to customers and other stakeholders.

Cycle

  • A cyclical approach for continuous improvement

    • Model

    • Implement

    • Execute

    • Optimise

Continuous aspect often forgotten!
bpm cycle

Jargon

background

Jargon

  • Business Process Management

  • Process Management

  • Workflow (Management)

  • Process Automation

  • Process Orchestration

  • Case Management

  • Decision Management

  • Process-based Management

  • Business Automation

Suggestion

Let’s have a deliberate and structured approach to how we deliver value